{"id":29242,"date":"2026-06-03T08:57:09","date_gmt":"2026-06-03T08:57:09","guid":{"rendered":"https:\/\/siliconspillprooflidmat.com\/?page_id=29242"},"modified":"2026-06-03T08:57:10","modified_gmt":"2026-06-03T08:57:10","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/siliconspillprooflidmat.com\/?page_id=29242","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n
    \n
  1. Company Information
    This website is operated by:<\/li>\n<\/ol>\n\n\n\n

    KITCHIN TOOLS PTE. LTD.<\/p>\n\n\n\n

    Brand: Siliconspillprooflidmat<\/p>\n\n\n\n

    Website: www.siliconspillprooflidmat.com<\/p>\n\n\n\n

    Company Address: 4 Jalan Mat Jambol, #01-04, Bijou, Singapore 119555<\/p>\n\n\n\n

    Email: silicone@siliconspillprooflidmat.com<\/p>\n\n\n\n

    Phone: +65 91291202<\/p>\n\n\n\n

    Registration No.: 201926953W<\/p>\n\n\n\n

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    1. Scope of Application
      These Terms apply to all purchases made through this website by customers located within the European Economic Area and other supported international regions. By placing an order, the customer agrees to these Terms.<\/li>\n\n\n\n
    2. Product Information
      All product descriptions, images, and details are presented with reasonable care. Minor variations in appearance may occur due to lighting, screen display, or production batches.<\/li>\n\n\n\n
    3. Orders and Contract Formation
      An order placed on the website constitutes an offer to purchase. A contract is formed once the order has been confirmed and payment has been successfully processed.<\/li>\n<\/ol>\n\n\n\n

      We reserve the right to decline or cancel an order in cases including but not limited to product unavailability, suspected fraud, or incorrect pricing information. If an order is cancelled after payment has been completed, a full refund will be issued promptly to the original payment method.<\/p>\n\n\n\n

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      1. Pricing and Payment
        All prices are displayed in the relevant currency at checkout. Payments must be completed in full at the time of ordering. Accepted payment methods are shown during checkout.<\/li>\n\n\n\n
      2. Shipping and Delivery
        Orders are processed and dispatched from our facility in Singapore.<\/li>\n<\/ol>\n\n\n\n

        Order Processing Time: 1\u20133 business days.<\/p>\n\n\n\n

        Estimated Delivery Time: 5\u201310 business days (depending on destination country and carrier conditions).<\/p>\n\n\n\n

        We partner with reputable international carriers, including DHL, FedEx, UPS Priority services, and equivalent premium logistics providers. Customers will receive email notifications containing tracking updates at key stages, including dispatch, transit milestones, and final delivery status.<\/p>\n\n\n\n

        Delivery Guarantee: If a shipment is significantly delayed and exceeds 15 business days from the date of dispatch, we will initiate a formal investigation with the carrier. In such instances, customers will be entitled to a full refund or a complimentary replacement.<\/p>\n\n\n\n

          \n
        1. Order Cancellation
          Customers may request to cancel their order prior to dispatch by contacting our customer service team at silicone@siliconspillprooflidmat.com. Once an order has been processed and dispatched from our logistics facility, the order cannot be cancelled in transit, and the customer must follow the standard return procedure outlined in Section 8.<\/li>\n\n\n\n
        2. Right of Withdrawal (EU\/EEA Customers)
          In accordance with the European Consumer Rights Directive, customers located within the European Economic Area (EEA) are entitled to withdraw from their purchase within 14 days of receiving the goods, without providing any justification.<\/li>\n<\/ol>\n\n\n\n

          To exercise this right, customers must contact our customer service team via email at silicone@siliconspillprooflidmat.com with their explicit order details prior to the expiry of the 14-day period.<\/p>\n\n\n\n

          Return Shipping Costs: Unless the product is confirmed to be faulty or damaged upon arrival, the customer shall bear the direct costs of returning the goods to our designated facility.<\/p>\n\n\n\n

          Refund Timeline: Upon receiving and verifying the returned item, or upon receiving proof of return shipment, we will process a full refund (including standard initial delivery costs, if applicable) within 14 calendar days, using the original payment method.<\/p>\n\n\n\n

            \n
          1. Damaged or Faulty Items
            If a product arrives damaged or with a material defect, customers should contact our customer service team within 14 days of receipt.<\/li>\n<\/ol>\n\n\n\n

            Customers will be requested to provide photographic or video evidence of the defect for assessment. Depending on the verification outcome, a replacement or full refund will be issued within 7\u201310 business days. In confirmed instances of transit damage, a resolution may be provided immediately without requiring the physical return of the affected item.<\/p>\n\n\n\n

              \n
            1. Refunds
              All approved refunds will be credited back to the original payment method used during checkout. Following our confirmation, the refund will typically appear in your account within 5 to 10 business days, depending entirely on your banking institution’s processing times.<\/li>\n\n\n\n
            2. Liability
              Nothing in these Terms limits or excludes liability where such limitation is not permitted under applicable law. This includes mandatory consumer rights under European legislation.<\/li>\n\n\n\n
            3. Governing Law
              These Terms are governed by the laws of Singapore. Where customers are protected by mandatory consumer rights under European law, such rights remain applicable and take precedence where required.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

              KITCHIN TOOLS PTE. LTD. Brand: Siliconspillprooflidmat Website: www.siliconspillprooflidmat.com Company Address: 4 Jalan Mat Jambol, #01-04, Bijou, Singapore 119555 Email: silicone@siliconspillprooflidmat.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29242","page","type-page","status-publish","hentry"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/siliconspillprooflidmat.com\/index.php?rest_route=\/wp\/v2\/pages\/29242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/siliconspillprooflidmat.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/siliconspillprooflidmat.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/siliconspillprooflidmat.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/siliconspillprooflidmat.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=29242"}],"version-history":[{"count":1,"href":"https:\/\/siliconspillprooflidmat.com\/index.php?rest_route=\/wp\/v2\/pages\/29242\/revisions"}],"predecessor-version":[{"id":29244,"href":"https:\/\/siliconspillprooflidmat.com\/index.php?rest_route=\/wp\/v2\/pages\/29242\/revisions\/29244"}],"wp:attachment":[{"href":"https:\/\/siliconspillprooflidmat.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=29242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}